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Delete your VoltType account

Last updated: September 30, 2026 · Applies to the VoltType app (com.volttype.app) on Android and Windows, and to app.volttype.com

You can delete your VoltType account and everything we hold about it, at any time, without asking us first. It takes about a minute.

How to delete your account yourself

1. Open app.volttype.com in any browser — on your phone or on your computer.
2. Sign in with the same account you use in the app.
3. Go to Settings.
4. Press Delete my account.
5. Confirm, then type DELETE when asked. Your account is removed immediately.

If you would rather we did it for you

Email [email protected] from the address on your account and ask us to delete it. We do it within 30 days, and normally within a few working days. We may ask you to confirm from that address so nobody can delete someone else’s account.

What is deleted

Everything we hold that is tied to your account, permanently and immediately:

• Your account — your email address and sign-in, including a sign-in linked from Google, Microsoft, LinkedIn, GitHub, Facebook, Discord or X.
• Your plan record — whether you are on Free, Pro or Teams, and when it started.
• Your usage records — the dates, seconds and word counts we keep to apply the free plan’s monthly allowance. These never contained what you said.
• Your word bank — the words you taught VoltType, if it synced them between your devices.
• Your technical records — for each cloud dictation, how long it took, which speech model ran, which device and app version, and an error code if it failed. Never audio, never text.
• Your sign-in record — which app you used, its version, the date and the country your connection came from. We never stored your network address.
• What you told us — survey answers, feedback, and any gift or promo code you redeemed.

What we never had, so cannot delete for you

• Your dictation. Audio is never stored on our servers. With the offline packs it never leaves your device at all; in the cloud it is transcribed in memory and discarded.
• Your notes, meetings, recordings and snippets. These live on your own device. Delete them in the app, or uninstall the app, and they are gone. We never receive them.

What is kept, and for how long

• Payment and invoice records, if you ever paid. These are held by our payment provider, Stripe, and by us as invoices. Bookkeeping and tax law require us to keep them — in Denmark, for five years from the end of the financial year. They contain the fact of a payment, not your dictation.
• Emails you sent us at [email protected] or [email protected], if you wrote to us. Ask in the same message and we will delete those too.
• Nothing else. There is no archive, no backup copy of your account kept "just in case", and no grace period during which it could be restored.

Deleting some data without deleting your account

You do not have to delete your account to remove your content: your notes, meetings and saved voices are deleted in the app itself, on your device. If you want us to remove something we hold while keeping your account, email [email protected].

Your rights

If you are in the EU/EEA or the UK, deletion is your right under Article 17 GDPR, and you also have the right to a copy of your data. See our Privacy Policy, or write to [email protected].